Terms and Conditions

1. About These Terms

These Terms & Conditions apply to all bookings made with Hair by Freya. By booking an appointment, you agree to the terms set out below.

I reserve the right to update these terms from time to time. The version in place at the time of your booking will apply to that appointment.

2. Bookings

Bookings are automatically confirmed once submitted. However, I reserve the right to decline or cancel any booking that doesn't fit my policies or availability.

A booking fee (a percentage of the service price) is taken at the time of booking to secure your appointment. This fee will be deducted from your final balance on the day.

Please ensure you book the correct service and arrive on time. If you are more than 15 minutes late, I may need to shorten your service or reschedule your appointment.

3. Cancellations & No-Shows

If you need to cancel or reschedule your appointment, please give at least 48 hours' notice. This allows me to offer the slot to another client.

Cancellations made with less than 48 hours' notice will result in the loss of your booking fee. No refund of the booking fee will be given for late cancellations.

If you do not show up for your appointment without any notice (a no-show), your booking fee will not be refunded. Repeated no-shows may result in future bookings being declined.

4. Patch Tests

For certain colour services, a patch test is required at least 48 hours before your appointment. This is for your safety and helps identify any allergic reactions to products used.

If you have not had a patch test where one is required, I will not be able to carry out the service. Your booking fee will not be refunded in this case.

If you have had a colour service elsewhere and are new to Hair by Freya, a patch test will be needed before any colour work can begin. Please get in touch before booking to arrange this.

5. Payment

Payment for services is due at the end of your appointment. I accept cash, card, and bank transfer.

Your booking fee will be deducted from the total service cost, and the remaining balance is payable on the day.

6. Refunds

I take pride in my work and aim to ensure you leave happy. If you are unhappy with your hair, please let me know as soon as possible — ideally before you leave the appointment or within 48 hours.

Refunds are not offered as standard for completed services. If there is a genuine issue with the result that I am unable to fix, a refund may be considered on a case-by-case basis as a last resort.

I may offer a complimentary correction appointment where possible to put things right.

7. My Right to Refuse Service

I reserve the right to refuse or stop a service if I believe it could compromise the health or condition of your hair, or if there are safety concerns.

I also reserve the right to refuse service to anyone who is aggressive, rude or behaves inappropriately.

8. Your Data & Privacy

Any personal information you provide is used solely for the purpose of managing your bookings. I will not share your data with third parties or use it for any other purpose.

Your information is stored securely and handled in accordance with UK data protection laws (UK GDPR). You can request to have your data deleted at any time by contacting me directly.

9. Liability

I hold appropriate insurance for the services I provide. However, I cannot be held responsible for any adverse reactions to products where a patch test was carried out and showed no reaction, or where aftercare advice has not been followed.

Please inform me of any allergies, sensitivities, or medical conditions before your appointment so I can ensure your safety.